Last updated: October 10, 2026
Yoursolemall provides a limited warranty against manufacturing defects for 30 calendar days from the date of delivery for products purchased directly from our website.
This warranty is separate from our Return & Refund Policy. If you changed your mind or ordered the wrong size, please refer to the Return & Refund Policy instead.
Covered by This Warranty
- A broken strap, buckle, or closure not caused by normal wear
- Sole separation under normal use within the warranty period
- Stitching failure not caused by misuse, cutting, or accidental damage
- Material or workmanship issues that make the item unusable for its intended purpose
Not Covered
- Normal wear and tear (fading, scuffing, softening of materials)
- Damage from misuse, improper care, accidents, or modifications
- Damage from improper fit or inappropriate activity
- Items purchased from third-party sellers or resellers
- Cosmetic issues that do not affect function
- Damage from extreme heat, chemicals, or improper cleaning
How to Request Warranty Assistance
- Contact us at info@yoursolemall.sbs within 30 calendar days of delivery.
- Include your order number, item name, and a description of the issue.
- Attach photos or a short video showing the defect.
- We will review your request and respond within 1–2 business days during service hours.
- If your claim qualifies, we will provide return instructions and a prepaid return label.
- After we receive and inspect the item, we will process an approved resolution within 1–2 business days.
Approved resolutions may include a replacement, a refund, or another reasonable solution. We do not guarantee a specific resolution before inspection.
Return shipping is free for approved manufacturing defect claims. We do not charge restocking fees or reset fees.
Contact
Yoursolemall
Email: info@yoursolemall.sbs
Phone: +1 559-748-6531
Address: 911 S Belmont Dr, Visalia, CA 93292, United States
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PT