Last updated: October 10, 2026
We offer free returns within 30 calendar days of delivery. We do not offer direct exchanges. If you need a different item, size, or color, please return the original item for a refund and place a new order. This is typically the fastest way to receive the item you want.
Return Eligibility
To qualify for a return, the item must be:
- Unused and in the same condition as received
- Returned with original packaging
- Free from damage caused by misuse, improper care, or normal wear beyond inspection
How to Start a Return
- Contact us at info@yoursolemall.sbs within 30 calendar days of delivery.
- Include your order number, the item you wish to return, and the reason.
- We will review your request and provide return instructions within 1–2 business days.
- If your return is approved, we will provide a prepaid return label when the return qualifies under this policy.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided with your return instructions.
Return Shipping Costs
Return shipping is free for eligible returns. We do not charge restocking fees or reset fees.
Remorse returns (changed your mind): Free return when the item meets the conditions above.
Defective or quality-related returns: Free return. Please contact us with photos and a description of the issue.
Return Address
Unless your return instructions state otherwise, returns should be sent to:
Yoursolemall
911 S Belmont Dr, Visalia, CA 93292, United States
Please do not send returns to any other address without contacting us first.
Refunds
After we receive and inspect your returned item, we will process your refund within 1–2 business days if it meets the return conditions.
The refund will be issued to your original payment method. After we process the refund, it may take 7–10 business days for the refund to appear on your payment account, depending on your bank or payment provider.
Contact
Yoursolemall
Email: info@yoursolemall.sbs
Phone: +1 559-748-6531
Address: 911 S Belmont Dr, Visalia, CA 93292, United States
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PT