Last updated: October 10, 2026
Do I need an account to place an order?
No. You can complete checkout without creating an account.
What payment methods do you accept?
Visa, MasterCard, and PayPal.
What currency is used?
All prices and transactions are in U.S. Dollars (USD).
Do you charge sales tax?
No. We do not charge sales tax, and no tax is calculated or added at checkout.
Where do you ship?
We ship only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
How much is shipping?
Standard shipping is free for eligible orders within the contiguous 48 United States. No minimum order required.
How long does delivery take?
Handling time is 1–2 business days. Carrier transit time is estimated at 3–5 business days. Total estimated delivery time is 4–7 business days. These are estimates, not guaranteed dates.
When is the daily order cutoff?
Orders placed before 2:00 PM Pacific Time (PT), Monday–Friday, are typically processed the same business day.
How can I track my order?
After your order ships, we will send tracking information to your email. Please allow up to 24 hours for tracking to become active.
What is your return window?
Free returns within 30 calendar days of delivery.
Do you offer exchanges?
No direct exchanges. Please return the original item for a refund and place a new order.
Who pays for return shipping?
Return shipping is free for eligible returns, including remorse returns and defect-related returns.
Are there restocking fees?
No. We do not charge restocking fees or reset fees.
How long does a refund take?
We process refunds within 1–2 business days after receiving and inspecting your return. The refund is issued to your original payment method and may take 7–10 business days to appear.
What is the return address?
Unless your return instructions state otherwise: Yoursolemall, 911 S Belmont Dr, Visalia, CA 93292, United States.
Do you offer a warranty?
Yes. We provide a limited warranty against manufacturing defects for 30 calendar days from delivery.
How do I contact you?
Email: info@yoursolemall.sbs
Phone: +1 559-748-6531
Address: 911 S Belmont Dr, Visalia, CA 93292, United States
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PT